Frequently Asked Questions

Everything people usually ask us, answered plainly. If your question isn't here, email ADEaquisitions@gmail.com — we read every message.

Where do you ship to?

We ship within the United States only, to all 50 states. We don't ship internationally at this time.

How long will my order take to arrive?

Processing takes 1–3 business days, then delivery takes 7–15 business days. So most orders land within 8–18 business days of ordering. You'll get a tracking number by email as soon as it ships.

Why does delivery take longer than Amazon?

We source directly from the makers and warehouses rather than holding stock in an expensive local depot. That's what keeps our prices down. The trade-off is a slightly longer wait, and we'd rather tell you that upfront than hide it in the small print.

How much is shipping?

Rates are calculated at checkout based on your destination, so you'll see the exact cost before you pay.

Will I be charged customs or import fees?

No. We ship domestically within the US, so there are no customs charges or import duties. What you pay at checkout is the full amount.

Can I track my order?

Yes. You'll receive a tracking number by email once your order is dispatched. Note that tracking often takes 3–5 days to start updating — that's normal, and your parcel is still moving.

My tracking hasn't updated in days. Is something wrong?

Usually not. Tracking tends to go quiet while a parcel is in transit between hubs, then jumps forward all at once. If there's been no movement for 10+ business days, email us and we'll chase the carrier.

Why did my order arrive in separate parcels?

Items sometimes ship from different warehouses, so a multi-item order can arrive across a few days. You're never charged extra for this.

Do you ship to PO boxes or APO/FPO addresses?

Most items, yes, though delivery can take a little longer. If there's a problem with your address we'll email you before dispatch rather than cancelling without telling you.

Can I return something?

Yes — you have 30 days from delivery. Email ADEaquisitions@gmail.com with your order number. In most cases you won't need to post anything back to us. Full details are on our Refund & Returns Policy page.

My item arrived damaged. What now?

Email us a photo of the item and the packaging within 30 days of delivery. We'll refund you in full or send a replacement — whichever you prefer. No lengthy back-and-forth.

How long do refunds take?

Once approved, refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank.

Can I cancel or change my order?

If it hasn't shipped yet, almost always yes. Email us as soon as you can with your order number and we'll sort it.

Are the measurements listed accurate?

Dimensions shown in the Specifications section of each product page come from the manufacturer. If a spec isn't listed, it's because we don't have a verified figure — we'd rather leave it out than guess. Email us and we'll find out for you.