Contact information
Questions about an order, a product, or a return? We'd rather hear from you than have you wondering. A real person answers every message.
ADEaquisitions@gmail.com
We reply to every email, usually within 24–48 hours.
Phone
Helps us help you faster
If you're writing about an existing order, include your order number. If an item arrived damaged or incorrect, attach a photo of the item and the packaging — that alone usually lets us resolve it in one reply instead of three.
What we can help with
- Order status and tracking
- Delivery questions or delays
- Returns and refunds
- Damaged, faulty or incorrect items
- Product questions before you buy
- Cancelling or changing an order that hasn't shipped
Before you contact us about delivery
Orders take 1–3 business days to process and 7–15 business days to arrive, and tracking often doesn't update for the first 3–5 days. If you're inside those windows your order is on its way — but you're always welcome to check in with us anyway.