Here's exactly what happens after you place an order, and when to expect it.
Where we ship
We currently ship within the United States only, including all 50 states. We're not shipping internationally at this time — if you're outside the US, we're sorry, and we'd rather say so plainly than take your order and disappoint you later.
Processing time
Orders are processed within 1–3 business days. This is when we confirm your order, check stock, and prepare it for dispatch. Orders placed on weekends or public holidays start processing the next business day.
Delivery time
Once dispatched, standard delivery takes 7–15 business days. Total time from order to doorstep is typically 8–18 business days.
We source directly from specialist makers and warehouses, which is how we keep our prices where they are. It means delivery takes a little longer than a big-box retailer — we'd rather be upfront about that than surprise you after you've paid.
Tracking
You'll get a confirmation email as soon as you order, and a second email with your tracking number once your parcel is dispatched. Tracking can take 3–5 days to start showing updates after you receive it — that's normal and doesn't mean anything is wrong.
Shipping cost
Shipping rates are calculated and shown at checkout before you pay, so there are no surprises.
No customs or import fees
Because we ship domestically within the US, there are no customs charges, import duties, or unexpected fees on delivery. What you pay at checkout is what you pay.
Multiple items
If you order several items, they may arrive in separate parcels on different days. This isn't a mistake — items sometimes ship from different warehouses. You won't be charged extra for split deliveries.
Delays
Occasionally parcels are held up by weather, carrier backlogs, or peak periods. These are outside our control, but they're not outside our concern — if your order is running late, email ADEaquisitions@gmail.com and we'll chase it for you.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once a parcel has shipped to an incorrect address provided at checkout, we can't recover it.
PO boxes and APO/FPO
Most items can ship to PO boxes and APO/FPO addresses, though delivery may take a little longer. If there's an issue with your address we'll email you before dispatch rather than cancelling quietly.
Lost parcels
If tracking shows no movement for 10+ business days, or your parcel is marked delivered but hasn't arrived, contact us at ADEaquisitions@gmail.com. We'll investigate with the carrier and refund or replace where a parcel is genuinely lost.