Track Your Order

Every order ships with tracking. Here's how to find yours and what the updates mean.

Step 1

Check your email for the shipping confirmation. It contains your tracking number and names the carrier handling your parcel.

Step 2

Enter that number on your carrier's tracking page below.

Step 3

Can't find the email or the number isn't working? Email us and we'll look it up for you.

Track with your carrier

Can't find your tracking?

Send us your order number and we'll track it down.

Email us about my order

Tracking hasn't updated — is something wrong?

Usually not. Tracking often stays quiet for the first 3–5 days, then jumps forward all at once as the parcel moves between hubs. If there's been no movement for 10+ business days, email us and we'll open an investigation with the carrier.

How long should it take?

Processing takes 1–3 business days and delivery takes 7–15 business days, so most orders arrive within 8–18 business days. Shipping is free on every order. Full details are on our Shipping Policy page.

Marked delivered but not received?

Check with neighbours and around your property first — carriers sometimes leave parcels in a safe place. If it still hasn't turned up after 24 hours, contact us and we'll refund or replace it.